When remote support isn’t enough, you need certified experts on the ground—fast. Procision delivers hands-on Onsite IT Support across Australia, with a guaranteed 2-hour emergency response in Melbourne. We resolve your most critical hardware, network, and server issues directly at your location to eliminate downtime and keep your business operating at its full potential.
While remote support is efficient, it cannot solve physical hardware failures. Critical business operations depend on infrastructure that requires expert, hands-on management. On-site support is essential for:
Issues like server crashes, RAID array failures, faulty motherboards, or dead power supplies cannot be fixed remotely. Our technicians arrive with the tools and parts to diagnose and resolve the issue.
Setting up firewalls, network switches, routers, and performing network wiring requires physical installation and expert configuration to ensure security and optimal performance.
When a server or critical workstation won't boot and is inaccessible, our onsite presence is key to performing system restoration and professional data recovery.
We specialise in resolving complex connectivity challenges that span multiple business locations, ensuring seamless and reliable operation.
Case Study: Engineering Firm Network Collapse
A Melbourne engineering firm was paralysed and unable to access large CAD files from their central server, halting all project work. Our onsite technician was dispatched and, within the hour, diagnosed a failing Cisco network switch that was causing massive packet loss. The faulty hardware was replaced with a pre-configured unit, and data transfer speeds were restored to full capacity. The firm operated well within our 2-hour SLA, preventing costly project delays.
We diagnose and repair failures on servers, workstations, and storage systems. We handle component replacement for faulty RAM, hard drives, and power supplies.
We resolve complex connectivity issues, from faulty cabling to misconfigured firewalls. We are experts in troubleshooting Cisco, Drytech, and other leading network hardware.
We manage the physical installation and seamless integration of new servers, workstations, printers, and network infrastructure.
We provide on-the-ground support for breach mitigation and physical data recovery from damaged or compromised hardware.
Our senior engineers can perform onsite audits to help you plan for upgrades, identify vulnerabilities, and align your technology with your business goals.
When you have a critical issue, our process is built for speed:
1. A senior engineer immediately triages your ticket.
2. An onsite technician is dispatched in under 15 minutes.
3. You receive live updates until the issue is resolved.
We back this with a 2-hour emergency SLA in Melbourne.
Our onsite technicians are Level 2 and 3 engineers with an average of 7 years of field experience delivering managed IT services across Melbourne. The team holds key certifications, including Microsoft Certified, 3CX, and Azure credentials, ensuring expert-level service.
We have years of experience supporting demanding industries across Australia, including Engineering, Real Estate, and Parking Management. We understand your unique compliance and operational IT needs.
We stand behind our work. Our service isn't complete until you are delighted with the solution.
Yes. We provide 24/7 emergency onsite support for critical issues that occur after business hours or on weekends.
Yes. We offer practical staff training for any new hardware or software we deploy to ensure your team is productive from day one.
Yes. We manage complete IT relocations, including planning, network setup at the new site, and moving all hardware to ensure a smooth transition with minimal downtime.
Our Service Level Agreement (SLA) guarantees a technician will be onsite within 2 hours for critical, business-down emergencies.
Stop letting IT issues disrupt your business. Get immediate, expert onsite support you can count on.
Procision is a leading Melbourne-based IT partner, providing expert managed services and strategic consulting to businesses across Australia. We are committed to delivering professional, precise, and value-driven IT solutions.
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